Fulfilment Coordinator Reference Number - 0123445567567
Location Newbury
Working Hours Full Time
Benefits Sales

If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to providing a 'Better World of Work' for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you.

We have an exciting opportunity to join a new department to support our sales teams by facilitating customer communications and finance processes between vehicle sale and delivery.

Duties will include:

  • Managing customer communications between vehicle sale and delivery;
  • Processing finance applications and finance payout processes accurately;
  • Helping ensure retail branches have vehicle ready for delivery to fulfil customer promise;
  • Effectively and professionally communicating via telephone and email with customers, finance companies and different levels of colleagues within Eden;
  • Escalating customer and compliance concerns to Line Manager when issues occur.

The successful candidates will have:

  • Excellent email and telephony skills;
  • A keen eye for detail;
  • Flexibility to adjust to Eden and customer demands while working within compliant processes;
  • The ability to use multiple computer systems;
  • A passion for supporting colleagues and delivering a fantastic customer experience.

The following would be desirable, but not essential as full training will be given:

  • FCA Accreditation;
  • SAF Accreditation;
  • Motability Accreditation.

In return we will provide you with a competitive salary as well as the following Eden benefits:

  • Rewarding loyalty with up to 33 days holiday per annum
  • Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts
  • Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families
  • An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
  • A paid day off on your birthday
  • Death in Service benefit of 4 x salary
  • Workplace pension scheme offering enhanced employer contributions
  • Flexible working hours
  • Cycle to Work bike purchase scheme through salary exchange
  • Access to Eden Elite, an in-house management development scheme
  • Comprehensive in-house training with our dedicated training department
  • Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events

If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required, please apply today.

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