Eden Motor Group are pleased to announce that Suzuki GB PLC has been ranked the Top Automotive Manufacturer in the UK for Customer Satisfaction in 2022 once again.
The UK Customer Service Index (UKCSI), which is published twice annually, carries out detailed research on customer satisfaction on over 265 organisations, 27 of which are automobile manufacturers. Following 45,000 answers from 10,000 customers, Suzuki GB were ranked the highest score in the automotive sector. Suzuki have been ranked first for the fifth time since 2019, while out of the 265 named organisations, Suzuki achieved joint fifth position.
Customers who participated in the study were questioned on trust, experience, customer ethos, emotional connection, and ethics while dealing with brands. In the Automotive-specific section of the UKCSI, Suzuki tied for first place in terms of trustworthiness and was identified as the business that customers would most likely remain loyal to.
To find out more information or to view the study in further detail, see the UKCSI study report.