With Eden Assist, you will be entitled to the following:
Eden Assist Services
Roadside Assistance and Nationwide Recovery
If your vehicle breaks down due to mechanical or electrical failure, sustains a puncture or is involved in an accident which immediately renders the vehicle immobilised, we will send help to the scene.
We will arrange to pay call out fees and mileage charges needed to repair or assist with the vehicle. If, in the opinion of our recovery operator, they are unable to repair the vehicle at the roadside we will assist in the following way:
• Arrange and pay for your vehicle, you and up to seven passengers to be recovered to the nearest garage able to undertake the repair.
• If the above is not possible at the time, we will arrange for your vehicle, you and up to seven passengers to be transported to your home or original destination.
Please note: Any repairs undertaken by our recovery operators at their premises are provided under separate contract, which is between you and the garage.
If your vehicle breaks down and your caravan/trailer is attached, providing it is fitted with a standard towing hitch and does not exceed 23 feet in length, your caravan/trailer will be recovered with your vehicle at no extra cost.
If you require, we will gladly pass on two messages to your home or office to let them know of your predicament and ease your worry.
If your vehicle is involved in an accident, rendering it immobile or illegal, we will transport your vehicle to a nominated local address within the United Kingdom.
If your vehicle sustains a puncture and you are unable to change the wheel, service will only be provided if your vehicle is carrying a serviceable spare wheel or means of re-inflating the tyre where no spare is provided by the manufacturer of the vehicle.
In the event of a valid claim we will pay ferry and toll fees ONLY within the confines of the United Kingdom
If your electric vehicle runs out of charge, we will take your vehicle, you and any passengers to the nearest charge point or to your home address or planned destination.
If your non-electric vehicle runs out of fuel, we will take your vehicle, you and any passengers to the nearest fuel refilling station or to your home address or planned destination.
Please note: There is a limit of two call-outs for this in each warranty period.