Regional Warranty Administrator Reference Number - 0123445567567
Location Basingstoke
Working Hours
Benefits
Salary
Closing Date 30/07/2021

If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to providing a 'Better World of Work' for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you.

We are looking to recruit an experienced automotive Warranty Administrator to be primarily based in Eden Basingstoke covering Basingstoke, Reading Hyundai, Wokingham, High Wycombe Hyundai. The successful candidate will have previous experience in a similar role and proven customer service skills.

Your main duties will include:

  • Preparing all warranty claims for submission to manufacturers for payment;
  • Checking and clearing weekly statements and querying any overdue claims not paid or any discrepancies in payments;
  • Ensuring all documentation falls in line with manufacturers' guidelines;
  • Preparing invoices and warranty claims accurately in accordance with manufacturers' and departmental standards with regard to claim deals and administration of open time, clockings and job card write-ups;
  • Ensuring repair order documentation is fully and correctly completed;
  • Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct;
  • Maintaining high standards of control over displaced material returned to manufacturers;
  • Accurately reconciling warranty credits and correctly administering discrepancies.

As well as offering competitive salaries, we offer an attractive and generous benefits package to our colleagues. This includes:

  • Rewarding loyalty with up to 33 days holiday per annum
  • Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families
  • An extra 2 paid days off per year in addition to your holiday allowance to attend family/celebratory events
  • A paid day off on your birthday
  • Flexible working hours
  • Cycle to Work bike purchase scheme through salary exchange
  • Access to Eden Elite, an in-house management development scheme
  • Comprehensive in-house training with our dedicated training department
  • Participation in discretionary bonus schemes
  • Pass With Eden, an opportunity to have company funded driving lessons
  • Financial assistance with tool purchases for colleagues on mechanical apprenticeship schemes
  • Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events

If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required, please apply today.

Job Types: Full-time, Permanent

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