Attributes:
Customer Handling Skills:
Professional Capability:
Key Tasks Provide the first point of contact for customers / visitors Early acknowledgement of customers in a verbal & non-verbal manner (as soon as they arrive in the dealership) When customers are queuing or waiting, engage in conversation and keep them updated about their wait Ensure line managers are aware of any excess waiting time or agitated customers Take telephone overflow calls when not answered within dealership departments Take messages and ensure customers are called back Use Deal File Messenger and ensure all contacts are actioned Ensure the customer refreshment area is stocked and clean (When allowed) Monitor the safety & security of the dealership main entrance Ensure Eden umbrellas are available and stacked neatly Ensuring health & safety procedures are adhered to Be aware of potential customer hazards (wet floors etc.) & take appropriate actions Ensure that company procedure is adhered to in respect of visitor logging and any other requirements (COVID PPE protection as an example) Maintain the colleague daily attendance record Distribution & logging of incoming post and internal communications Carrying out regular checks of customer toilets to ensure they are clean, tidy, sanitised and stocked Ensuring communal surfaces within the showroom are regularly cleaned with anti-bacterial wipes and glass surfaces have fingerprints removed Controlling and maintaining the trade plate and fuel card logs for the sales department Assist with the maintaining of showroom standards – brochure displays, CO2 downloads etc. Assist the dealership leadership team with car parking issues
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Established in 2008, we strive to create a better world of motoring and provide our customers with an unparalleled level of customer service.
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Eden Automotive Ltd/Eden Motor Retail Ltd is a credit broker not a lender. We work with a number of carefully selected lenders who may be able to offer you finance for your purchase. The lender may pay us a commission for arranging finance for you, upon request we can disclose these details to you. The lender will require a credit check and conduct an affordability assessment before making any offer of finance to you. All finance is subject to status. Terms and conditions apply.
FCA number: 305868/471208.
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