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At Eden Honda Fleet we are striving to create a better world of motoring to provide our customers with an unparalleled level of customer service.
Since I launched Eden in January 2008, we have established ourselves as one of the most successful and progressive motor groups in the UK and we are continually striving to deliver ever higher standards.
As principal shareholder, I have spent over 30 years in the UK automotive sector and have extensive experience of delivering a customer experience combined with company growth and profitability. In establishing Eden Honda Fleet, we are committed to combining the best practices of Eden with the individual service and characteristic of many smaller private companies.
In a short space of time we have established the Eden name as a well-recognised and reputed business in the communities in which we operate having developed a culture which is demonstrably different from every other motor retailer. Our colleagues are empowered to be genuinely customer focused and reflect the company's values of openness, absolute integrity and flexibility.
We are all dedicated to putting the needs of our customers first. In fact, we have been rewarded with a very loyal customer base and an extremely high level of new custom from referrals. While Eden has undoubtedly created a better world of motoring for customers, we have also achieved this in the workplace with employee motivation, communication, rewards and personal development very much key to the success of the business. A radical example of this new and better world is our six-day operating week. We believe that our customers deserve the very best service whenever Eden is operating and that frankly many motor retailers deliver substandard service because of staffing limitations on Sundays. We also believe that our colleagues will be more motivated and more customer focused if they benefit from at least one day every week when they have a chance to enjoy high quality family time.
All our centres are open for vehicle sales up until 9pm every Tuesday and Thursday giving our customers the opportunity to utilise our facilities in the evening thus providing increased flexibility - there is time to eat and relax after work and visit us when traffic volumes are lower; every Eden centre is also open for vehicle sales until 7pm on Saturdays. This gives all our customers great opportunities to experience Eden better service whilst delivering the colleague environment that we wish
I hope you enjoy both exploring this website and your interaction with Eden Honda Fleet and we look forward to serving you.
If you have any comments on our products, services or business proposition, please don't hesitate to contact me personally on firstname.lastname@example.org
Graeme J Potts