Motability - Your Questions Answered

At Eden Motor Group, we understand that you may have a number of questions regarding the Motability scheme, so we have answered some of your questions below:

Q: Which benefits give me eligibility to the Motability scheme?

A: The Higher Rate Mobility Component of the Disability Living Allowance (HRMC DLA), the Enhanced Rate of the Mobility Component of the Personal Independence Payment (ERMC PIP), the War Pensioners’ Mobility Supplement (WPMS), or the Armed Forces Independence Payment (AFIP). You must have at least 12 months’ payments remaining on these benefits in order to be eligible.

Q: Who is in charge of the Motability scheme?

A: Motability is a national charity, which was set up in 1978 as a government initiative. Currently, the scheme is operated under Motability Operations Ltd, which is a private company under contract to the Motability charity. Car dealerships nationwide operate under the scheme, and at Eden Motor Group we are proud to be amongst them.

Q: I have ordered a Motability vehicle. How long will it take?

A: This depends on the model ordered and the extent of adaptations which need to be made. We will give you an expected delivery time once your order has been placed, and you can always contact Eden Fiat to ask about your vehicle. If you are currently driving a Motability vehicle, a new Motability car cannot be collected until the end of your current contract.

Q: Are vehicle adaptations free?

A: A number of adaptations to your vehicle are free, and can be arranged at the time of your vehicle order. Should you need additional adaptations during the course of your lease, it is still possible that they will be covered by your insurance, but you should contact RSA Motability to be sure of this.

Q: I am collecting my vehicle. What do I need to bring with me?

A: To collect your Motability vehicle, you will need to bring with you the following: your Personal Identification Number (PIN), current proof of identity, and the driving license of the individual active driver. If you have lost your PIN, it may be possible to replace it; contact the Motability Customer Services team on 0300 456 4566.

Q: How often do I need to service my Motability vehicle?

A: This depends on the car in question. Contact Eden Fiat to discuss your vehicle and its servicing options.

Q: Do season-specific additions to my car count as adaptations?

A: It is possible to have additions and accessories such as snow tyres or chains fitted to your vehicle, but these do not fall under the range that Motability covers.

Q: I have adaptations on my vehicle. Would it be possible for me to keep it longer than the stated contract length?

A: Depending on your vehicle and the extent to which it has been adapted, there is the possibility to extend the contract for a further two years, if desired. When your contract is coming to an end, you will receive a letter informing you of this three months beforehand. If extending the contract length is available to you, it will be stated within the letter.

If you have any further questions regarding the Motability scheme, contact Eden Fiat today. Our team of Motability specialists will be happy to answer any of your questions, and can book a commitment-free appointment for you to discuss your Motability options.