ADR Process | Berkshire, Hampshire, Dorset | Eden Group
Eden Hyundai

Alternate Dispute Resolution Process

We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue.

Call our dedicated sales team today

Eden Hyundai - Basingstoke 01256 355221
Eden Hyundai - Reading0118 334 4477

If unhappy with our service we abide by a New Car Code, also a Service and Repair Code set out by Motor Codes. The Motor Codes Advisory and Conciliation Service will offer free impartial advice and if appropriate an Alternative Dispute Resolution (ADR) service in the event that you’re are not satisfied with the outcome of a concern.

For further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line on 0800 6920825. There is also a leaflet included in the glove box pack for all new cars.

Code of practice we abide by:

New Car code

The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding:

  • New car warranties
  • Availability of replacement parts
  • Advertising
  • Complaint handling

Service and Repair Code

We are committed to an open, transparent and fair way of doing business and subscribe to the Motor Industry’s Code of Practice for Service & Repair which commits us to:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure